Motor and Fleet Claims

Should you be involved in any accident or need to report an incident, including theft or damage to your vehicle, one call to BTIC Accident Management Helpline on 0343 506 5682 and we will help you with all aspects of your claim.

We will arrange to report the incident to your insurance company and where necessary liaise with all parties involved, including third party insurance companies, engineers, repairers, etc.

General Customer Benefits

24 Hour Accident Recovery Service – 0191 2 400 700
Full Claims Accident Management Service for all incidents
Report made to motor insurer as required
Internet view of file
Non Fault Benefits

No excess to pay Protect, or reduce insurance premium increases
Repairs arranged via a repairer of your choice
Vehicles assessed by fully qualified independent engineers
Replacement like for like vehicle
100% compensation guaranteed
No up front costs
No Win No Fee
Injury and other losses claimed
Assessment and treatment arranged
In the event of an accident….

Keep calm – do not admit liability
Call 999 if emergency services are needed
Exchange names, addresses and insurance details
Note everything you can – All witnesses, vehicles, locations, damage and accidents circumstances
Be sure to note the make, model, colour and registration number of every vehicle involved
Draw a sketch of the scene – take photos if possible
Remember to look out for other traffic around the accident, particularly on busy highways
Contact BTIC Accident Management Helpline on 0345 506 5682
BTIC Motor Legal Expenses is administered by United Legal Assistance.

United Legal Assistance, 1st Floor, Charlotte House, 35-37 Hoghton Street, Southport, PR9 0NS

Accident Management Helpline Telephone Number: 03309999000

Should you require any further information please do not hesitate in contacting us.

Claims details can be emailed to

Household and Commercial Claims

In your time of need, when an incident has occurred and you need to speak to someone who is calm and sensitive to your situation then our claims service will provide the remedy for you. When you need to make a claim is the time when you need your insurance provider to be able to empathise with you, help you and assist you in dealing with your problem for you in a professional, courteous and respectable manner.

Our dedicated claims team are experienced in dealing with various types of claims and will assist you wherever possible in this traumatic time from registering the claim with the insurance company, liaising with Loss Adjusters and insurers, through to settlement – and pride themselves on the high standards they set themselves. The service and support you receive in the early part of a claim may also mean any further potential loss is minimised giving benefit to you and your insurance company.

In the unfortunate event of an incident occurring please contact our claims department during business hours on 0191 284 8545. However, if the incident occurs outside of business hours please refer to your Insurer’s policy booklet which will provide you with emergency telephone numbers.

Claims details can be emailed to

Claim Forms Downloads

> Motor Claims Form (PDF)

> Liability Claims Form (PDF)

> Property Claims Form (PDF)

> Travel Claim Form (PDF)

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